Maintenance

WEAC are able to provide Service and Maintenance for many types of PA, Voice Alarm, Induction loop, Air Sampling and Fire Telephone systems.

Packages

Standard packages include Maintenance, to the manufactures specifications and to the relevant standards applicable at that time. Within these packages we can also provide emergency call-out, audibility testing and an efficient spares and repair service. Please contact our Maintenance Manager for more information on this service.

Maintenance

WEAC are able to provide a maintenance schedule and programme in line with the clients requirements.

These would normally include:-

• Checking condition of equipment
• Checking all termination's
• Checking and resetting any signal levels
• Checking operation of all equipment
• Checking the condition and topping up of batteries
• Ensuring loudspeakers are operative
• Comparison of previous measurements to establish any deviations

A full visit report will be issued on the completion of each visit.

Project specific maintenance schedules

During the first visit, WEAC will establish an appropriate check list and results sheet, specific to both the equipment and the site. On subsequent visits these lists will be used to ensure all items are fully checked and compared with previous results. This process can identify minimal changes which could in turn lead to deterioration of components and even possible failure.

Acoustic checks

WEAC can perform detailed Sound Pressure Level (SPL) surveys of the site, giving a full report of the audibility in each area and details of any problem areas with proposed solutions. Should the client be able to provide drawings on CAD format then drawings will be provided with the results marked on an additional layer of the drawing. Additionally, we can arrange for intelligibility testing (RASTI) again with a full report.

Fully Comprehensive Cover

We are able to offer comprehensive cover, including regular maintenance, call-outs, repairs to equipment and cabling. Pricing for such cover would depend on a site survey and rectification of any existing faults, prior to commencement. Contracts of 5 years duration or more, can also include for battery replacement as and when necessary.

Call-Outs

Should the customer wish, WEAC are able to offer varying call-out response times. These are subject to a deposit in advance and invoicing at an agreed rate following any visit.

Telephone assistance

We are able to offer telephone assistance FREE OF CHARGE to any customer with a maintenance contract. Generally this will be within normal working hours but for customers with timed call-out, this will be a 24 hour service.

Priority Call-out

This is made available to all clients taking out a maintenance contract for periods of twelve months and over; should a deposit of 50% be paid at the time of order placement.
WEAC will use its best endeavours to have an engineer on site on the next working day, should a request be made in writing before 4.00pm.

Timed Call-out

WEAC are able to provide a pager call-out service 24 hours a day, 365 days per year. Customers will be issued with a numeric code to send to the pager, whereupon the duty engineer will telephone the agreed contact telephone number for that site, or an alternative number sent to the pager. Should the engineer not be able to identify the nature of the problem over the phone they will attend site within an agreed time. As a guarantee to this service our charging structure will be on a sliding scale, should we not be able to respond as expected.
WEAC also provide an emergency mobile number should the pager call not obtain a response within 10 minutes. This service is subject to withdrawal should this be used in place of the pager.

Best endeavours

Our engineer will use their best endeavours to rectify and repair the reported fault(s). Should this not be possible with the spares and parts available or the problem exists outside the system equipment (i.e. in the power supply or cabling) we will attempt to leave the system in the best possible working state.
Should the system be left with any limitations the engineer will clearly explained them so that the client can put other procedures in place, should it be necessary to do so. Our engineer will also explain the proposed course of action, including timescales, for the full rectification of the fault.

Visit Reports

On the conclusion of any site visit a report will be left with the contact on site or forwarded to a named contact within 2 days of the visit. These reports will confirm the time spent on site, the purpose of the visit, the actions taken and the recommended actions still required.

WEAC Limited, Neville House, Station Road, WENDEN, Nr. Saffron Walden, Essex, CB11 4LB
United Kingdom

Telephone +44 (0)1799 543277, Fax +44 (0)1799 543177

e-mail sales@weac.co.uk